Shipping & Returns

Welcome to Feral Golf Co. We take pride in crafting high-quality, custom golf ferrules and accessories. Please review our Shipping & Returns Policy before placing your order.

Shipping Policy

Processing Time

Each ferrule set is made to order.

  • Standard Processing: 5–10 business days

  • Peak Seasons (e.g. holidays, product drops): May extend up to 15 business days

Once your order ships, you’ll receive a confirmation email with tracking information.

Shipping Rates & Delivery

Shipping costs are calculated at checkout based on your address, package weight, and selected carrier service.
We currently ship within the United States and to select international destinations.

Estimated delivery times:

  • U.S. Standard Shipping: 3–7 business days after dispatch

  • International Shipping: 10–21 business days depending on customs clearance

Feral Golf Co is not responsible for:

  • Delivery delays caused by carriers, weather, or customs

  • Lost or stolen packages marked “Delivered” by the carrier

If you experience an issue with delivery, contact the carrier directly using your tracking number.

Order Changes & Cancellations

Once an order is placed, it immediately enters our production queue.

  • Requests for changes or cancellations must be made within 12 hours of placing your order.

  • After this window, modifications cannot be guaranteed.

To request a change, email support@feralgolfshop.com with your order number and details.

Returns & Exchanges

Because our ferrules are custom-made, all sales are final.
We do not accept returns or exchanges for:

  • Incorrect sizing or color choice by the customer

  • Minor variations in texture, hue, or finish

  • Normal wear and tear from use

Defective or Incorrect Items

If your order arrives damaged or incorrect due to our error:

  1. Contact support@feralgolfshop.com within 7 days of receiving your order.

  2. Include your order number and clear photos of the issue.

  3. Once reviewed, we’ll offer a replacement or refund at our discretion.

Replacements are typically shipped within 5–7 business days after verification.

Lost or Damaged Shipments

If your package is lost or arrives damaged in transit:

  • Report the issue to the carrier immediately.

  • Notify us at support@feralgolfshop.com with supporting photos or claim details.

We’ll assist where possible but cannot guarantee refunds for issues outside our control once the order is marked as “Delivered.”

International Orders

International buyers are responsible for any customs duties, import taxes, or fees imposed by their local authorities.
We cannot predict or reimburse these costs.